Refund policy
Returns & Refunds
At LWVRS, every piece is created with intention. If something isn’t right, we aim to make the process clear and fair.
This policy applies to all purchases made through lwvrs.com
Returns
You have the right to return an item within 14 days of receiving your order, in line with the Consumer Contracts Regulations.
To be eligible for a return:
• Items must be unused, unworn, and unwashed
• Items must be returned in their original condition, with all tags and packaging intact
• Returns must be requested within 14 days of delivery
We reserve the right to refuse returns that show signs of wear, use, or damage.
Start a Return
If you'd like to return your order, you can begin the process through our Returns Portal using the link below.
Simply enter your order details and follow the instructions provided. Once your return request has been submitted and approved, you'll receive everything you need to complete your return.
Access the Returns Portal:
Need Help?
If you experience any issues accessing or using our Returns Portal, please contact us at:
To help us assist you as quickly as possible, please include:
• Your order number
• The item(s) you wish to return
• A brief description of the issue you're experiencing
Once approved, you will receive return instructions. Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
• Refunds will be issued to the original payment method
• Please allow 5–10 working days for the refund to appear, depending on your bank or provider
Original shipping costs are non-refundable, unless the item is faulty or sent in error.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us within 14 days of delivery with clear photos and your order number.
Where an item is confirmed to be faulty:
• We will offer a replacement or full refund
• Return shipping costs will be covered by LWVRS
This does not affect your statutory rights.
Exchanges
We offer exchanges for size changes only, subject to availability.
To be eligible for an exchange, the item must be returned unused, unworn, unwashed, and in its original condition with all tags and packaging intact.
If the requested size is unavailable at the time we receive your return, a refund will be issued to your original payment method.