Refund policy

Returns & Refunds Policy

Last updated: 9 October 2026

At LWVRS, every piece is created with intention. We want you to feel confident in your purchase, and if something isn’t right, we’re here to help.

This policy explains how returns, refunds and exchanges are handled for purchases made through www.lwvrs.com.

1. Returns & Your Right to Cancel

For eligible online purchases, you have the right to cancel your order within 14 days of receiving your goods, without providing a reason, in accordance with the Consumer Contracts Regulations 2013.

If your order contains multiple items delivered separately, the cancellation period normally begins when the final item is received.

To exercise your right to cancel, you must notify LWVRS within the applicable 14-day period.

Once you’ve notified us, you have a further 14 days to return the goods.

To request a return or cancel an order, please email lwvrs@outlook.com.

Your statutory cancellation rights do not depend on receiving our approval.

2. Condition of Returned Items

We ask that garments are returned carefully, preferably with their original tags and packaging where available.

You may inspect or try on an item as you reasonably would in a physical shop to assess its fit, appearance and suitability.

Items should not be worn for extended use, washed or damaged beyond what is necessary to inspect them.

If a garment has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning, we may make an appropriate deduction from the refund to reflect any resulting reduction in value, where permitted by law.

Please package returned items securely to prevent damage during transit.

3. How to Request a Return

To request a return, exchange or report an issue with your order, please contact:

Email: lwvrs@outlook.com

Where possible, include:

Your order number
The item or items concerned
Whether you are requesting a return or size exchange

You do not need to provide a reason when exercising your statutory cancellation right.

We will respond with the appropriate return instructions and return address.

You may also exercise your cancellation rights by sending any other clear statement of your decision to cancel within the applicable cancellation period.

4. Return Shipping Costs

For change-of-mind returns, customers are responsible for the direct cost of returning their items, provided this responsibility has been disclosed before purchase and applicable law permits it.

We recommend using a tracked postal service and retaining proof of postage.

Where an item is faulty, incorrect or not as described, LWVRS will cover reasonable return postage costs where required by law.

5. Refunds

Where you exercise your statutory right to cancel an eligible order, we will refund the price paid for the returned goods.

Where required by law, we will also refund the applicable original standard delivery charge. For a partial return, any refund of delivery charges will be determined in accordance with applicable law.

If you selected a delivery service more expensive than our least expensive standard delivery option, we are not normally required to refund the additional cost of the upgraded service.

For statutory cancellations, refunds will be processed without undue delay and no later than 14 days after we receive the returned goods or receive evidence that they have been sent back, whichever occurs first.

Where no goods have been supplied, the applicable refund will be made within 14 days of being informed of the cancellation.

Refunds will be issued to the original payment method unless otherwise expressly agreed.

Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.

Where permitted by law, an appropriate deduction may be made for any reduction in value caused by excessive handling of returned goods.

6. Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, incorrect or not as described, please contact us at lwvrs@outlook.com.

Where possible, include your order number, a description of the issue and photographs to help us investigate.

Photographs are helpful but are not a condition of exercising your statutory rights.

Under the Consumer Rights Act 2015, customers generally have a 30-day short-term right to reject faulty goods and receive a refund, with further remedies potentially available after this period.

Depending on the circumstances, these remedies may include repair, replacement, a price reduction or refund.

Where required by law, LWVRS will cover reasonable return costs for faulty or incorrectly supplied goods.

Nothing in this policy limits or excludes your statutory consumer rights.

7. Size Exchanges

LWVRS offers voluntary exchanges for size changes, subject to stock availability.

To request a size exchange, please email lwvrs@outlook.com within 14 days of receiving your order.

For voluntary size exchanges, garments must be unworn, unwashed and in their original condition, with tags attached where reasonably possible.

Customers are responsible for:

The postage cost of returning the original garment.
The delivery charge for sending the replacement size.

Any applicable charges will be explained before the exchange is arranged.

If your requested size is unavailable, we will discuss the available alternatives, including a refund where applicable.

Our voluntary exchange policy is separate from your statutory cancellation rights and does not affect your rights relating to faulty or incorrectly supplied goods.

8. International Returns

For orders delivered outside the United Kingdom, please contact lwvrs@outlook.com so we can provide the appropriate return instructions.

International customers may be responsible for return postage on change-of-mind returns, subject to applicable consumer law.

Where goods are faulty, damaged or incorrectly supplied, LWVRS will meet its obligations under applicable law.

Any mandatory consumer protection rights in the customer’s country remain unaffected.

9. Model Cancellation Form

You may use the following form to cancel an eligible order, although you are not required to do so.

To:

LWVRS
160 Park View
Whitley Bay
NE26 3QW
United Kingdom

Email: lwvrs@outlook.com

I hereby give notice that I wish to cancel my contract for the purchase of the following goods:

Product(s):

Order number:

Ordered on / Received on:

Customer name:

Customer address:

Date:

You can email your completed cancellation request to lwvrs@outlook.com.

Alternatively, you may cancel by sending any other clear statement of your decision within the applicable cancellation period.

10. Contact Information

For any questions regarding returns, refunds, exchanges or existing orders, please contact:

LWVRS

160 Park View
Whitley Bay
NE26 3QW
United Kingdom

Email: lwvrs@outlook.com

Website: www.lwvrs.com

We aim to respond to all enquiries as promptly as reasonably possible.

Nothing in this policy affects your statutory consumer rights.